Delay Shipments
Design-Tec Office Products cannot be responsible for shipping delays due to
a declined credit card, incorrect billing or shipping address provided through our website,
or delays caused by any reason beyond our control.

Lead times
May vary based on carrier shipping practices, delivery location and items you order.
Products may be delivered in separate shipments, which may effect delivery time.
We'll do our best to ship everything to you at once.

APO/FPO Shipments
Ship to APO/FPO addresses via US Postal Service.
please allow additional time for delivery from the APO/FPO to the recipient.
Once it has been delivered to the APO/FPO, Design-Tec Office Products is not responsible for the package, nor can we track shipment of the package.
APO/FPO orders may be charged additional freight. The cost of APO/FPO orders will be assessed after the transaction is captured.

Non-USPS Items
Items that exceed USPS limitations (over 70 pounds or 108" girth/height) will be shipped to a freight forwarder for transshipment to the final destination. Additional freight charges will be assessed on these shipments.

Non-UPS Items
Products that do not meet the 150Lb UPS.limit will be shipped by a private freight carrier. Private freight carriers will generally deliver in 3-4 business days barring any unforeseen delays. Private freight carriers will not guarantee time of delivery.

P.O. Box Destinations
We are unable to ship to P.O. Boxes and an alternative ship to address will have to be provided by the customer.

Shipment Refusal
Orders originally shipped and refused will be assessed an additional shipping charge for the reshipment of the order.

Shipping Charges
Most shipping charges are assessed by weight. Dimensional weight pricing is applicable on a per package basis on all shipments which exceed one cubic foot. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed and the customer will be informed of such charges.

Order Tracking
We will attempt to notify you via email when your order has shipped. Most carriers will include shipment tracking information within the notification.